Option 1: Use Teachable's Live Chat

If you're on the Pro plan or above, Teachable's live chat is your quickest way to get support. Live chat connects you directly with a Teachable support agent, so that you can get real-time help with whatever issue you're having.

How to access Teachable Live Chat:

1. Open your Teachable dashboard.

2. Click Help in the bottom right of the screen.

3. Click Chat Us.

4. Enter your details to start the chat.

Teachable live chat support is available Monday to Friday from 10 AM to 5 PM EST.

What to expect from this Teachable support option:

• Quick connection - At busy times, you might enter a small queue of people before being connected with a support agent. But usually you'll be speaking with someone within minutes.

• Real-time responses - During the chat, you can expect real-time replies and personalised help.

• Escalation if needed - If your issue can't be resolved in real-time, the support agent will usually let you know they're passing it on to the technical team. After that, you'll be contacted by email when they have an update for you.

Option 2: Talk to a Teachable Expert

For more in-depth support, you can consider booking a live session with a recommended Teachable expert (like us!). We offer private Zoom sessions where you can ask any questions or troubleshoot your school in real-time.

Zoom session options:

• 30-minute session - Quick questions or minor troubleshooting.

• 60-minute session - In-depth help for multiple questions or complex issues.

• 90-minute session - Comprehensive support, including detailed walkthroughs and completing multiple tasks together live on the call.

How to book a Teachable Expert session:

1. Visit our booking page - Head over to our Zoom scheduler to book in.

2. Select a session length - Choose between a 30, 60 or 90-minute session.

3. Schedule a time - Pick a convenient time for your session and complete the booking process to confirm your session with one of our Teachable Experts.

What to expect from this Teachable support option:

• Expert knowledge - As advanced Teachable users, we can answer most questions very quickly. Most people are surprised at how quickly we get through them!

• Session recording - We record every Teachable support call and send it to you, so you can refer back to anything we talked about in the future.

• Personalised support - Get one-on-one assistance tailored to your situation.

• Flexible scheduling - Book sessions at times that work best for you.

Note: We're a separate company from Teachable, so we can't help with account-related issues, like billing or login problems. For these, you'd contact Teachable directly.

Option 3: Submit a support ticket

If live chat isn’t available on your pricing plan or you prefer communicating by email, Teachable's ticket support is another option. While it may not be the fastest method, it’s reliable and available to all Teachable users regardless of their plan.

How to submit a Teachable support ticket:

1. Log into your Teachable account.

2. Go to the Support section.

3. Click Submit a ticket.

4. Fill out the form with the details of your issue.

5. Keep an eye on your email inbox for a response.

What to expect from this Teachable support option:

• Reasonable response times - You'll usually hear back from the Teachable support team within 1-3 days.

• Expert guidance - Teachable usually provide detailed responses to support tickets, including links to relevant articles in their knowledge base that help answer your question.